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Your Comments If you have questions about your hospital bill, please contact Patient Accounts at:
Call (850) 416-7190
Toll-free 1-866-869-9677
Send An Email to
SHPatientAccounts@shhpens.org

Your Hospital Bill


In accordance with our Mission and Values, Sacred Heart Health System is committed to caring for all people regardless of their ability to pay, with special attention to those who are poor and vulnerable. Sacred Heart Health System offers financial counseling and assistance to help address any financial concerns patients or families may have regarding their care. Our financial aid policies, which can be found under Charity Care to the Uninsured reflect Sacred Heart Health Systemís dedication to working together with our patients in a compassionate and caring manner to identify options for resolving their financial obligations. Help is available by contacting 866-869-9677, emailing SHPATIENTACCOUNTS@shhpens.org or in person at any of our facilities.

Sacred Heart Health System is a ministry of Ascension Health, one of the nationís largest Catholic healthcare systems. We are driven by our mission to serve all persons, with special attention to those who are poor and vulnerable.

We are committed to a fair billing system and will continue to monitor our policies and procedures to ensure that all patients are treated with dignity and respect.

Billing
Insurance information is obtained from you or your representative prior to or at the time of admission service. Sacred Heart will file claim(s) on your behalf based on the insurance information you provided and the benefits you assigned to the hospital as part of the financial agreement you signed at the time of service. If that information was not accurate or was not provided, please contact a representative from Sacred Heartís Patient Accounts department immediately at (850) 416-7190 to provide the correct information. You may also call us at our toll-free number: 1-866-869-9677.

A summary and itemized statement of your charges will be mailed to you at any time upon request. Your insurance(s) should pay your claims according to your policy benefit plan. (Questions concerning payments should be addressed to your insurance company representative.) Any non-covered charges and/or cost share, including co pays or deductibles, will be billed to you if they remain outstanding after your insurance(s) pay their portion.

Your hospital bill does not include the fees of your physician(s) or consulting physician(s). Fees for professional services rendered to you by ambulance services, radiologists, pathologists, cardiologists, anesthesiologists or neonatologists are also not included on your hospital bill. Fees for these professional services are billed directly by the physician(s) providing the service(s).

Financial Arrangements
Financial arrangements for payment are required at time of service. If your insurance policy does not cover all charges or if you anticipate difficulty paying your hospital bill, call Patient Accounts at (850) 416-7190 or call toll-free at 1-866-869-9677. One of our Patient Account Representatives will be happy to assist you with financial arrangements.

For information about Charity Care and Care to the Uninsured, click here.


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