Sacred Heart Palliative Care
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Sacred Heart Palliative Care

Meet Our Team

Erin BowersJennifer Dulin, MD, Medical Director
Dr. Jennifer Dulin graduated from the University Of Louisville School Of Medicine in Louisville, Kentucky. She then completed her residency at Emory University in Atlanta Georgia. She worked as a hospitalist prior to completing her Hospice and Palliative Medicine Fellowship at Virginia Commonwealth University, Medical College of Virginia in Richmond Virginia. She is board-certified in Internal Medicine and Hospice and Palliative Medicine.

Dr. Dulin's clinical interests include aggressive symptom management; as well as end-of-life issues including palliative sedation, pain control, hyperalgesia, psychosis, and delirium. She's been involved in various quality improvement projects involving the medical trainees' perception of palliative care and community understanding and perception of palliative care. She is an active member of the American Academy of Hospice & Palliative Medicine (AAHPM). Dr. Dulin is the Medical Director of Palliative Care Services at Sacred Heart Hospital Pensacola.

Jesica McKenzie, ARNP-C
Jesica McKenzie received a Bachelor of Science in Nursing (BSN) from Mississippi University for Women in 2005 and spent most of her nursing career on a pediatric and gynecology inpatient unit. She also has nursing experience in hospital Case Management and as a Denial, Appeal and Audit Coordinator for a hospital system. She later received a Master of Science in Nursing (MSN) in 2012 from Mississippi University for Women and is board-certified as a Family Nurse Practitioner. Prior to joining the Palliative Care team at Sacred Heart Hospital Pensacola, her Nurse Practitioner experience was in Aesthetic Medicine.

Jesica is a member of the Sigma Theta Tau International Honor Society of Nursing and the American Association of Nurse Practitioners. She considers it a privilege to support palliative care patients and their families. She feels helping people discover what is important to them and focusing on their goals and quality of life is a rewarding specialty of medicine.

Hayley CraftHayley Craft, RN, MSN, Manager
Hayley Craft has 11 years of nursing experience at Sacred Heart Hospital in Pensacola, Florida. She received a Bachelor of Science in Nursing (BSN) from Auburn University in 2004 and began her nursing career at Sacred Heart Hospital on the School Age/Adolescent Unit. She later received a Master of Science in Nursing (MSN) from the University of South Alabama with a focus in Public Health Nurse Administration in 2010. Ms. Craft is currently enrolled in the Doctor of Nursing (DNP) program at the University of South Alabama with a focus in Public Health Administration. She served as the Patient Care Manager of the Inpatient Medical Oncology unit for 2 years prior to her transition to the Nurse Manager of the Palliative Care Department in 2013.

Hayley is chemotherapy certified through the Oncology Nursing Society and certified as an advance care planner facilitator through Respecting Choices. She is a member of the Sigma Theta Tau International Honor Society of Nursing and the Hospice and Palliative Nurses Association (HPNA). Hayley is passionate about developing a qualified and experienced Palliative Care team to deliver robust, interdisciplinary palliative care throughout the continuum of care.

Karen HartiganKaren Hartigan, RN, MSN, Palliative Care Coordinator
Karen Hartigan has 32 years of nursing experience expanding from neonates to geriatrics. She began her nursing career in Pensacola, Florida, at Sacred Heart Health System's The Haven of our Lady of Peace under the leadership of the Daughters of Charity. Karen worked as a Licensed Practical Nurse (LPN) on the Renal/Respiratory (St. Vincent's) inpatient unit at Sacred Heart Health System while completing the LPN/RN track at Pensacola Junior College. She later transitioned to the Neonatal Intensive Care Unit (NICU) where she served as a Registered Nurse (RN), Charge Nurse, and a member of the neonatal transport team. She has had the opportunity to use her nursing skills in a variety of roles ranging from the bedside, hospital supervision, leadership, and providing care for friends and family.

Karen received a Bachelor of Science in Nursing (BSN) from the University of South Alabama in 1991 and she later received a Master of Science in Nursing (MSN) from the University of South Alabama with a focus in Public Health Nurse Administration in 2011. Outside of the health care field Karen holds financial licenses and has treated financial illness for her clients. Karen is passionate about equipping patients, families, and the public with the proper knowledge that will empower them to make informed choices for improving the quality of their own life as well as their family's lives when facing a serious or chronic illness.

Kerri RiggsKerri Riggs, LCSW, Social Worker
Kerri Riggs graduated with her Bachelor of Social Work (BSW) from the University of West Florida in 2007. She was hired to the social work department of Sacred Heart Hospital Pensacola as a direct result of her senior internship. While working, she pursued a Master of Social Work (MSW) degree through Florida State University and graduated in 2011. She obtained her licensure as a clinical social worker (LCSW) in March 2014.

Kerri worked primarily on the Inpatient Medical Oncology unit prior to transitioning to the Palliative Care department. It was this experience that led her to the Palliative Care team that treats not just the patient but the person as a "whole." It is her belief that including the support system of a chronically or seriously ill patient is critical to any treatment plan. It is her hope that she can assist patients and their families cope while connecting them to vital resources.

In her spare time, Kerri enjoys spending time with her family, being outdoors, reading and painting.

Cortney FloresCortney Flores, Administrative Secretary
Cortney Flores has 4 years of experience at Sacred Heart Hospital Pensacola. She received her Associate of Arts and Science degree and Health Unit Coordinator certification at Pensacola State College. She served as a Health Unit Coordinator on the Inpatient Medical Oncology unit before moving into the Administrative Secretary role in the Palliative Care department. Before coming to Sacred Heart, Cortney worked at Publix Supermarkets for 12 years with various roles but left as the Administrative Coordinator. In her spare time she likes to spend time with her husband and son, play with her dogs, and travel.

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