Meet Our Team
Jennifer Dulin, MD, Medical Director
Dr. Jennifer Dulin graduated from the University Of Louisville School Of Medicine in Louisville, Kentucky. She then completed her residency at Emory University in Atlanta Georgia. She worked as a hospitalist prior to completing her Hospice and Palliative Medicine Fellowship at Virginia Commonwealth University, Medical College of Virginia in Richmond Virginia. She is board-certified in Internal Medicine and Hospice and Palliative Medicine.
Dr. Dulin's clinical interests include aggressive symptom management; as well as end-of-life issues including palliative sedation, pain control, hyperalgesia, psychosis, and delirium. She's been involved in various quality improvement projects involving the medical trainees' perception of palliative care and community understanding and perception of palliative care. She is an active member of the American Academy of Hospice & Palliative Medicine (AAHPM). Dr. Dulin is the Medical Director of Palliative Care Services at Sacred Heart Hospital Pensacola.
Erin Bowers, ARNP-C, MSN, MPA, ACHPN, NCBF-A, CHPN, CT
Erin Bowers has 36 years of nursing experience with 145 years in the specialty of palliative care. She received a Bachelor of Nursing degree (BSN) from the University of Memphis and a Master of Public Administration (MPA) from Troy State University. She is a Certified Hospice Palliative Care Nurse (CHPN) as well as a Nationally Certified Bereavement Facilitator-Advanced Level (NCBF-A) and Certified Advance Care Planner. In addition, Ms. Bowers is certified in Thanatology (CT) by the American Academy of Death and Dying Education.
Ms. Bowers graduated from the Harvard Palliative Care Education Scholarship Program in 2005. In 2011, she graduated with honors with a Master of Science in Nursing (MSN) with a focus in palliative care. Ms. Bowers also completed a certificate in Adult-Geriatric Nurse Practitioner (AGNP) from The George Washington University, Washington, D.C., and is certified with the American Association of Nurse Practitioners. She earned her Advanced Certification in Hospice and Palliative Nursing (ACHPN) in 2014.
Prior to starting at Sacred Heart Hospital in Pensacola, Florida, in 2000 as the Palliative Care Nurse Manager, Erin retired after 20 years of service as a Commander in the United States Navy Nurse Corps.
Julie M. Bosch, ARNP-C, PhD
Dr. Bosch earned her Bachelor of Science in Nursing (BSN) degree from The Pennsylvania State University in 1986. Her early years of nursing focused on inpatient hospital care of the AIDS patient at the George Washington University Medical Center in Washington DC, cardiac intensive care nursing and public health nursing in Ohio. She then joined the United States Air Force in 1991 and proudly served in the Nurse Corp for over 22 years. Her military career included assignments all over the United States, including a humanitarian mission in Guatemala and two tours in Afghanistan. Dr. Bosch earned her Master of Nursing Science (MSN) degree in 2000 from the Uniformed Services University of the Health Sciences (USUHS) in Bethesda, MD and is board-certified as a Family Nurse Practitioner. She returned to USUHS and earned her Doctorate of Philosophy in Nursing Science (PhD) degree in 2008. Dr. Bosch retired from military service in early 2014 as a Lieutenant Colonel. She is currently an adjunct professor at Northwest Florida State College in Niceville, Florida. Julie is married to John Bosch and together, they have four children.
Dr. Bosch has extensive experience as a clinician, research scientist, academic professor and military officer. She recognizes the most rewarding aspect of nursing is the unique nurse-patient relationship. She looks forward to collaborative practice with a multi-disciplinary approach to patient care on the palliative care team.
Mary McWilliams, ARNP-C, MS
Mary McWilliams has served as a cardiovascular intensive care nurse, a critical care educator and manager, and has published in the area of critical care monitoring. While raising her two children, she worked as an emergency department nurse and manager, and a nursing program educator and Dean of Nursing. After completing her post-graduate work as a family nurse practitioner, she has worked in cardiology, post-op cardiovascular surgery, as well as inpatient and outpatient palliative care and hospice.
Since coming to Sacred Heart Hospital and becoming part of the Palliative Care Team, Mary has participated in caring for palliative care needs of patients throughout the hospital. She is impressed by the teamwork shown with physicians, nurses and social workers in support of patients with chronic and life-limiting conditions. In addition, she appreciates the wealth of knowledge within the Palliative Care Team, where patients and family needs always come first; and no stone is left unturned to help alleviate pain and suffering.
Hayley Craft, RN, MSN, Manager
Hayley Craft has 11 years of nursing experience at Sacred Heart Hospital in Pensacola, Florida. She received a Bachelor of Science in Nursing (BSN) from Auburn University in 2004 and began her nursing career at Sacred Heart Hospital on the School Age/Adolescent Unit. She later received a Master of Science in Nursing (MSN) from the University of South Alabama with a focus in Public Health Nurse Administration in 2010. Ms. Craft is currently enrolled in the Doctor of Nursing (DNP) program at the University of South Alabama with a focus in Public Health Administration. She served as the Patient Care Manager of the Inpatient Medical Oncology unit for 2 years prior to her transition to the Nurse Manager of the Palliative Care Department in 2013.
Hayley is chemotherapy certified through the Oncology Nursing Society and certified as an advance care planner facilitator through Respecting Choices. She is a member of the Sigma Theta Tau International Honor Society of Nursing and the Hospice and Palliative Nurses Association (HPNA). Hayley is passionate about developing a qualified and experienced Palliative Care team to deliver robust, interdisciplinary palliative care throughout the continuum of care.
Kerri Riggs, LCSW, Social Worker
Kerri Riggs graduated with her Bachelor of Social Work (BSW) from the University of West Florida in 2007. She was hired to the social work department of Sacred Heart Hospital Pensacola as a direct result of her senior internship. While working, she pursued a Master of Social Work (MSW) degree through Florida State University and graduated in 2011. She obtained her licensure as a clinical social worker (LCSW) in March 2014.
Kerri worked primarily on the Inpatient Medical Oncology unit prior to transitioning to the Palliative Care department. It was this experience that led her to the Palliative Care team that treats not just the patient but the person as a "whole." It is her belief that including the support system of a chronically or seriously ill patient is critical to any treatment plan. It is her hope that she can assist patients and their families cope while connecting them to vital resources.
In her spare time, Kerri enjoys spending time with her family, being outdoors, reading and painting.
Cortney Flores, Administrative Secretary
Cortney Flores has 4 years of experience at Sacred Heart Hospital Pensacola. She received her Associate of Arts and Science degree and Health Unit Coordinator certification at Pensacola State College. She served as a Health Unit Coordinator on the Inpatient Medical Oncology unit before moving into the Administrative Secretary role in the Palliative Care department. Before coming to Sacred Heart, Cortney worked at Publix Supermarkets for 12 years with various roles but left as the Administrative Coordinator. In her spare time she likes to spend time with her husband and son, play with her dogs, and travel.