Sacred Heart Palliative Care
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Sacred Heart Palliative Care

Hayley CraftHayley Craft, RN, MSN, Manager
Hayley Craft has 12 years of nursing experience at Sacred Heart Hospital in Pensacola, Florida. She received a Bachelor of Science in Nursing (BSN) from Auburn University in 2004 and began her nursing career at Sacred Heart Hospital on the School Age/Adolescent Unit. She later received a Master of Science in Nursing (MSN) from the University of South Alabama with a focus in Public Health Nurse Administration in 2010. Ms. Craft is currently enrolled in the Doctor of Nursing (DNP) program at the University of South Alabama with a focus in Public Health Administration. She served as the Patient Care Manager of the Inpatient Medical Oncology unit for 2 years prior to her transition to the Nurse Manager of the Palliative Care Department in 2013.

Hayley is certified as an advance care planner facilitator through Respecting Choices. She is a member of the Sigma Theta Tau International Honor Society of Nursing and the Hospice and Palliative Nurses Association (HPNA). Hayley is passionate about developing a qualified and experienced Palliative Care team to deliver robust, interdisciplinary palliative care throughout the continuum of care.

Karen HartiganKaren Hartigan, RN, MSN, Palliative Care Coordinator
Karen Hartigan has 33 years of nursing experience expanding from neonates to geriatrics. She began her nursing career in Pensacola, Florida, at Sacred Heart Health System's The Haven of our Lady of Peace under the leadership of the Daughters of Charity. Karen worked as a Licensed Practical Nurse (LPN) on the Renal/Respiratory (St. Vincent's) inpatient unit at Sacred Heart Health System while completing the LPN/RN track at Pensacola Junior College. She later transitioned to the Neonatal Intensive Care Unit (NICU) where she served as a Registered Nurse (RN), Charge Nurse, and a member of the neonatal transport team. She has had the opportunity to use her nursing skills in a variety of roles ranging from the bedside, hospital supervision, leadership, and providing care for friends and family.

Karen received a Bachelor of Science in Nursing (BSN) from the University of South Alabama in 1991 and she later received a Master of Science in Nursing (MSN) from the University of South Alabama with a focus in Public Health Nurse Administration in 2011. Outside of the health care field Karen holds financial licenses and has treated financial illness for her clients. Karen is passionate about equipping patients, families, and the public with the proper knowledge that will empower them to make informed choices for improving the quality of their own life as well as their family's lives when facing a serious or chronic illness.

Karen HartiganStephen Mosley, Physician Assistant
Stephen Mosley is returning home to the Gulf Coast where he graduated in 2005 from the University of West Florida. In 2007, he graduated with a Master of Health Sciences with a Physician Assistant certification from Lock Haven University in Pennsylvania. Stephen has practiced medicine as a Physician Assistant for over nine years, serving as a Hospitalist and in administration.

Most recently, Stephen served as Director for Inpatient Advanced Practitioners with the Piedmont Hospital System in Atlanta, supervising over fifty Advanced Practitioners in various departments at five different hospitals. During his time as Director, Stephen personally guided the Palliative Care program as it expanded from the main campus to include four of five Piedmont hospitals, utilizing PAs and NPs as the driving force behind this expansion.

During his time with Piedmont, Stephen gained a deeper appreciation for the key role that Palliative Care plays in caring for the patient as a whole person. Stephen is excited to bring his experience growing Palliative Care programs to Sacred Heart as a part of the Emerald Coast family. He and his wife have five children. In his little free time, Stephen and his wife are an accomplished folk duo and enjoy playing music on their porch and around the Southeast.

Erica WareErica Ware, MSN, ARNP, AGACNP-BC, CCRN, FCCS
Erica Ware has 9 years of nursing experience in the Medical Intensive Care Unit (MICU) at University Hospital in Cincinnati, Ohio, and Vanderbilt Medical Center in Nashville, Tennessee.  In 2006, she received her Bachelor of Science in Nursing (BSN) at the University of Tennessee in Knoxville, Tennessee.  In 2014, Erica graduated with a Master of Science in Nursing (MSN) in the Adult Gerontology Acute Care Nurse Practitioner program at Vanderbilt University.  After graduation, she practiced as a nurse practitioner in solid organ transplant at Houston Methodist Hospital in Houston, Texas before coming to Sacred Heart Hospital in Pensacola, Florida to focus on palliative medicine.

Erica is currently enrolled at University of South Alabama in Mobile, Alabama in the post-graduate palliative care subspecialty program. Her future goals are to pursue the advanced certified hospice and palliative nurse (ACHPN) examination and to begin a Doctor of Nursing Practice (DNP) program with a focus on the early integration of palliative care in medicine. She is passionate about the early intervention of palliative medicine at the time of diagnosis to ensure a holistic and individualized approach to caring for the patient and their family throughout their journey with their chronic illness. Erica enjoys time with her adorable chiweenie, Jazmine and her nieces and nephew.

Kerri RiggsKerri Riggs, LCSW, Social Worker
Kerri Riggs graduated with her Bachelor of Social Work (BSW) from the University of West Florida in 2007. She was hired to the social work department of Sacred Heart Hospital Pensacola as a direct result of her senior internship. While working, she pursued a Master of Social Work (MSW) degree through Florida State University and graduated in 2011. She obtained her licensure as a clinical social worker (LCSW) in March 2014.

Kerri worked primarily on the Inpatient Medical Oncology unit prior to transitioning to the Palliative Care department. It was this experience that led her to the Palliative Care team that treats not just the patient but the person as a "whole." It is her belief that including the support system of a chronically or seriously ill patient is critical to any treatment plan. It is her hope that she can assist patients and their families cope while connecting them to vital resources.


Cortney FloresCortney Flores, Administrative Secretary
Cortney Flores has 5 years of experience at Sacred Heart Hospital Pensacola. She received her Associate of Arts and Science degree and Health Unit Coordinator certification at Pensacola State College. She served as a Health Unit Coordinator on the Inpatient Medical Oncology unit before moving into the Administrative Assistant role in the Palliative Care department. Before coming to Sacred Heart, Cortney worked at Publix Supermarkets for 12 years with various roles but left as the Administrative Coordinator. In her spare time she likes to spend time with her husband and son, play with her dogs, and travel.

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