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Sacred Heart Palliative Care
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Sacred Heart Palliative Care

Meet Our Team

Erin BowersErin Bowers, ARNP-C, MSN, MPA, NCBF-A, CHPN, CT
Erin Bowers has 35 years of nursing experience with 14 years in the specialty of palliative care. She received a Bachelor of Nursing degree from the University of Memphis and a Master of Public Administration from Troy State University. She is also a Certified Hospice Palliative Care Nurse as well as a Nationally Certified Bereavement Facilitator-Advanced Level and Certified Advance Care Planner. She serves as a faculty associate at University of West Florida within the Division of Life and Health Sciences attached to the Center for Health Care Ethics. Ms. Bowers graduated from the Harvard Palliative Care Education Scholarship Program in 2005 and graduated with honors with a MSN in palliative care nursing as well as a Certificate in Adult-Geriatric Nurse Practitioner from The George Washington University, Washington, D.C. She is certified with the American Association of Nurse Practitioners. In addition, Ms. Bowers is certified in Thanatology by the American Academy of Death and Dying Education.

Prior to becoming the Palliative Care Manager at Sacred Heart, Erin retired after 20 years of service as a Commander in the United States Navy Nurse Corps.

Mary McWilliamsMary McWilliams, ARNP-C
Mary McWilliams is the newest member of the Palliative Care Team at Sacred Heart Hospital in Pensacola. With many years of experience in nursing, Mary has served as a cardiovascular intensive care nurse, a critical care educator and manager, and has published in the area of critical care monitoring. While raising her two children, she worked as an emergency department nurse and manager, and a nursing program educator and Dean of Nursing. After completing her post-graduate work as a family nurse practitioner, she has worked in cardiology, post-op cardiovascular surgery, as well as inpatient and outpatient palliative care and hospice.

Since coming to Sacred Heart Hospital and becoming part of the Palliative Care Team, Mary has participated in caring for palliative care needs of patients throughout the hospital. She is impressed by the teamwork shown with physicians, nurses and social workers in support of patients with chronic and life-limiting conditions. In addition, she appreciates the wealth of knowledge within the Palliative Care Team, where patients and family needs always come first; and no stone is left unturned to help alleviate pain and suffering.

Katie LillyKatie Lilly, RN, BSN, CHPN, CHPPN, CT
Katie Lilly, RN, BSN, CHPN, CHPPN, CT, graduated with a Bachelor of Science in Nursing (BSN), May 1989 from Eastern Kentucky University; a National League of Nursing approved school. She served as a registered nurse in the United State Navy Reserve for three years of active duty from 1989 - 1992. She worked as a critical care staff nurse for several years from 1993 -1996 and earned the Certification in Critical Care Nursing (CCRN) in 1995, currently alumnus status. She found her calling in hospice and palliative nursing from 1998 - 2006, earning the Certification in Hospice and Palliative Care Nursing (CHPN) in 2000. In 2006, she joined the palliative care team at Sacred Heart Hospital, Pensacola through Ascension Health founded by Erin Bowers, ARNP-C. She serves as a nurse resource in the adult critical care setting, pediatric inpatient setting and general inpatient population as part of the palliative medicine consult team. She is certified in End of Life Nursing Education Consortium-core training (ELNEC) and Pediatric End of Life Nursing Education Consortium (PELNEC). In 2013, she achieved certification in Pediatric Hospice and Palliative Care Nursing (CHPPN). She earned graduate certification in Healthcare Bioethics from the University of West Florida in 2007. She has a special interest in Catholic Health Care Ethics. She earned the designation of Certified in Thanatology (CT) in 2011. She serves as an Advance Care Planner for patients and the public and is certified as Advance Care Planning Facilitator. She is a member of the Hospice and Palliative Care Nurses Association (HPNA). She is happily married and has one son. She enjoys bicycling, home life, pets, and reading.

Hayley CraftHayley Craft, RN, MSN, Manager
Hayley Craft has 10 years of nursing experience at Sacred Heart Hospital in Pensacola, Florida. She received a Bachelor of Science in Nursing (BSN) from Auburn University in 2004 and began her nursing career at Sacred Heart Hospital on the School Age/Adolescent Unit. She later received a Master of Science in Nursing from the University of South Alabama with a focus in Public Health Nurse Administration. She served as the Patient Care Manager of the Inpatient Medical Oncology unit for 2 years prior to her transition to the Nurse Manager of the Palliative Care Department in 2013.

Hayley is chemotherapy certified through the Oncology Nursing Society and certified as an advance care planner facilitator through Respecting Choices. She is a member of the Sigma Theta Tau International Honor Society of Nursing and the Hospice and Palliative Nurses Association (HPNA). Hayley is passionate about developing a qualified and experienced Palliative Care team to deliver robust, interdisciplinary palliative care throughout the continuum of care.

Cortney FloresCortney Flores, Administrative Secretary
Cortney Flores has 3 years experience at Sacred Heart Hospital. She received her Associate of Arts and Science degree and Health Unit Coordinator certification at Pensacola State College. She served as a Health Unit Coordinator on the inpatient Oncology unit before moving into the Administrative Secretary role in Palliative Care. Before coming to Sacred Heart, Cortney worked at Publix Supermarkets for 11 years with various roles but left as the Administrative Coordinator. In her spare time she likes to spend time with her husband and son, play with her dogs, and travel.

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