Medical bills contain lots of codes and descriptions that may be hard for you to understand. That's because medical billing systems are primarily set up to facilitate payment from insurance companies and government programs like Medicare and Medicaid. These payers require bills to be submitted and formatted using specific diagnosis, treatment and supply codes or the bills won't get paid. On one hand, this benefits patients because it makes the claims and billing process easier for their insurance companies and reduces the likelihood of rejected claims. On the other hand, it may be confusing to our patients to understand the exact charges on the bill and what they mean.
Contact us if you have questions
We are here to help you understand what you're being billed for and how the medical billing process works. Help is available by contacting 866-869-9677, emailing SHPATIENTACCOUNTS@shhpens.org or in person at any of our facilities.