Patient Billing

Patient billing information for Sacred Heart Health System

If you have questions about your hospital bill, please contact Patient Accounts :
Call us Toll Free 1-866-869-9677 or Send an email at SHPatientAccounts@shhpens.org


Different Types of Hospital Bills


Hospital bills can be confusing. There are three different types of hospital bills that you might receive: a summary bill, an itemized bill and a billing statement.b

Summary Bill - A summary bill lists out the total charges for your hospital visit and is what the hospital submits to your insurer. Summary bills are often grouped by service categories, such as room and board, pharmacy, laboratory and operating room.

Itemized Bill - An itemized bill includes specific details on the services you were provided, including dates and charges for each item of service. Hospitals are required to provide an itemized bill if you request it.

Billing Statement - A billing statement shows the dates of service, the amount billed, the account status, the amount paid by the insurer and the balance due from the patient. Billing statements are issued on a hospital-determined frequency, often monthly.

It is important to remember that in addition to your hospital bill, you may receive separate bills from your physician(s): Emergency Physicians (care provided in an emergency room), Radiologists (imaging services), Consulting Physicians (other physicians brought in by your physician), Pathologists (laboratory and pathology test(s)), Anesthesiologists (surgical procedures) and Surgeons.

You may also receive an Explanation of Benefits (EOB), or a statement from your health insurance provider, which shows the amount you owe for your hospital visit or outpatient procedure and what benefits were paid by your insurance company on your behalf.

If you have questions about how your insurance works with our billing process, please contact us by phone at 1-866-869-9677, or by email at SHPATIENTACCOUNTS@shhpens.org or in person at any of our facilities.