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Senior Spirit Prescription Plan

Frequently Asked Questions

Members of the Senior Spirit! program will receive a pharmacy discount card in their membership packet. Sacred Heart Senior Services has partnered with CVS CareMark to better serve you. If you have questions about your CareMark discount card, please read the information below.

If you still have questions, contact the Senior Services office at 850-416-6547.

General Questions

I just received my card. Can I use it right away?
Yes, use your card to start saving immediately. Present your prescription discount card at a participating retail pharmacy when you fill or refill your prescriptions.

Which pharmacies accept my card?
All major retail pharmacy chains such as Walgreens, CVS, and Wal-Mart accept your prescription discount card. Please call the toll-free number (866-489-8923) on your ID card or visit the website www.caremark.com to locate a participating pharmacy near you.

How much will I save?
While savings on each prescription may vary, this program saves an average of 20 percent off of the pharmacy’s regular retail prices for prescription drugs. In addition, you may save even more through mail service by choosing from our list of select medications.

Can I use my card to get discounts on over-the-counter products and non-prescription medications?
Not usually. However, discounts are available for many diabetic supplies.

How is this prescription discount program different from traditional prescription insurance?
This plan is not insurance; it is a prescription discount program. The card provides immediate discounts at the pharmacy. Upon presenting your card to the pharmacist, you will pay the lower of a discounted price or the pharmacy’s regular retail price.

Can I use my prescription discount card with my current insurance benefit to reduce my costs?
Your card cannot be used in conjunction with other insurance. However, you are able to use your card to purchase prescriptions that are not covered by these plans.

Does everyone in my family need an individual card?
No. One card is good for your entire family.

Can I use this card to get discounts on my pet’s medications?
Yes, if your pet has been prescribed a medication you could get a discount on the medication. Ask your veterinarian for a prescription and present it with your prescription discount card at a participating pharmacy.

I’ve lost my card. How can I get a replacement?
Please contact the SENIORSpirit office at 850-416-6547 to request a replacement card, or call the toll-free number (866-489-8923) on the back of your card.

Can I still use my prescription discount card if I sign up for a Medicare prescription plan?
Yes, you can use your prescription discount card anytime you need to purchase a prescription that is not covered by your Medicare prescription plan or any other insurance.

Should I use my prescription discount card during my deductible and coverage gap periods of coverage for covered medications?
No. Only use your prescription discount card to purchase non-covered medications.

Can I use my prescription discount card in addition to my Medicare prescription plan and get additional discounts?
No. You need to present either your Medicare prescription plan card or your prescription discount card. Only use your prescription discount card when purchasing medications not covered by your Medicare prescription plan.

I’m not going to sign-up for a Medicare prescription plan, can I still use my prescription discount card?
Yes, you can continue to use your prescription discount card just as you do today.
Pharmacy and Pricing Questions

Which pharmacies accept the card?
Your prescription discount card is accepted at more than 59,000 pharmacies nationwide, including many of the leading chains.

How much will I save?
While savings on each prescription may vary, the program offers an average savings of 20 percent off of the pharmacy’s regular retail prices. In addition, you may save even more by choosing from our list of select medications.

Will I always receive the lowest price?
Yes. You will receive the best price available to you through this program at the pharmacy. On occasion, pharmacies will price a particular medication lower than the discount rate provided by the card. If that occurs, you will receive the lower price.

Why did the price of my prescription change since the last time I purchased the prescription?
Drug prices are different from pharmacy to pharmacy. Even chains have different prices in their stores depending on the population they are servicing. Additionally, manufacturers’ drug prices change periodically.

The brochure says I can save an average of 20 percent on my prescription medication. Will I save 20 percent on all my medications?
Because a pharmacy's retail price or usual and customary charge can differ greatly by pharmacy, your exact percentage of savings may vary depending on the prescription drug and the price you have paid before.

Do I have to choose between my drug discount card and the Wal-Mart $4 generic option?
No, always present your drug discount card at a participating pharmacy, including Wal-Mart, so you will receive the lowest price available from the pharmacy for that prescription medicine on that day. You will receive the $4 price at Wal-Mart, when applicable, and the drug discount discounted price when it is lower.

Should I still present my drug discount card at Wal-Mart when buying a $4 generic?
Yes, always present your drug discount card when buying prescriptions not covered by a prescription drug benefit plan. For generic medicine on the Wal-Mart list, you will pay either $4 or the drug discount card price, whichever is lower.


Can I get an additional discount off the Wal-Mart Generic Drug Program – $4 for select generics – if I show my drug discount card?
No, when presenting your drug discount card, you will receive either the pharmacy’s regular price for the prescription medicine or the drug discount card discounted price, whichever is lower. If Wal-Mart’s $4 price for select generics is lower than the drug discount card price, you will pay $4. With the drug discount card, you will receive the best price available for your prescription medicine on that day from that pharmacy.
About Mail Direct

What is Mail Direct?
With the Mail Direct program, you can purchase up to a 90-day supply of select medications from the Caremark Mail Service Pharmacy, for a fixed price. It’s easy to get started with home delivery—just send in a mail order form or call the toll-free number (866-489-8923) on the back of your card and ask for the FastStart program to get started over the phone.


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More Information
All major retail pharmacy chains such as Walgreens, CVS, and Wal-Mart accept your prescription discount card.

Please call the following toll-free number 1-866-489-8923or visit the CareMark website to locate a participating pharmacy near you.

Click Here to Visit
the CareMark web site
www.caremark.com

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