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Frequently Asked Questions
Do I need to make an appointment to visit Sacred Heart’s Urgent Care Center?
No. You may walk in to our Urgent Care Center when you need prompt medical care.
What do I need to bring with me?
Please bring a photo ID and your insurance card with you when you visit.
How long will my visit take?
Visit times vary depending on the number of patients at the center and the severity of their injuries or illness. On the average, however, total visit times are less than one hour.
Who will provide my medical care?
Our office is staffed by board-certified family and internal medicine physicians who are skilled in the treatment of non-life-threatening injuries and illnesses. Our physicians and our physician extenders are dedicated to providing you excellent medical care in a caring, respectful manner.
How much does an office visit cost?
There is a standard fee for an initial visit at our Urgent Care Centers. However, there may be additional charges for medications, medical supplies, lab work, X-rays, EKGs, surgical procedures and various other services. All co-payments and other payments are required at the time medical services are provided.
If the physician is required to fill out additional paperwork such as FMLA papers or insurance forms, the patient will incur a $25 form fee that must be paid prior to paperwork being filled out.
Will you file my insurance claim?
If you have health insurance, we will assist you in filing your claim as a courtesy to you.
What happens after I leave Urgent Care?
You will be advised about all follow-up procedures and notified about any abnormal lab work or X-rays. A complete record of your treatment may also be sent to your primary care physician, who can provide any necessary follow-up care.
When should I go to the emergency room?
Urgent Care is not a substitute for emergency care. You should use Sacred Heart Hospital’s emergency department for very serious or life-threatening problems.
If you are experiencing any of the following symptoms, don't wait! Call 911 or get to your nearest hospital emergency room:
• Chest pain
• Coughing up or vomiting blood
• Deep cuts or bleeding that won’t stop
• Difficulty breathing or shortness of breath
• Numbness in the face, arm or leg
• Seizures
• Severe abdominal pain
• Severe burns
• Sudden blurred vision
• Sudden dizziness, weakness or loss of coordination or balance
• Sudden, severe headache
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