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Before You Begin...
  • Please dial 9-1-1 if you are experiencing a medical emergency or require medical assistance.

  • Please contact your doctor's office if you are trying to make changes to your doctor's appointment. Appointment can not be changed made through this form.

  • Messages are reviewed Mondays through Fridays from 9AM to 5PM.

  • Messages received after 5PM on Fridays are reviewed on the following Monday.

  • Messages received during a holiday will be processed on the next business day.

  • Please allow 48 hours for your message to be routed.

  • Please fill-in the form as completely as you can and please select a message destination to ensure prompt delivery. Incomplete forms and messages without a destination will result in delayed or non-delivery.

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Call Center

We're here to help!

If you need help locating a doctor's office or need more information about a particular service that we offer, you can call the Sacred Heart Call Center.

The Call Center can be reached at
(850) 416-1600
or call us toll-free at 1-877-416-1600
from 8 a.m. to 5 p.m.
on Mondays through Fridays.

Please Select A Hospital
Please select the hospital that pertains to your issue.
(For issues relating to Bay Medical Center, please click here to contact the hospital).


Select Message Destination (Please Choose One):
To better serve you, please make sure that you select the appropriate recipient group before you submit your message. If you do not select the appropriate destination, delivery and processing of your message may be delayed or not be processed at all.
Patient Care Comments & Concerns Choose to send a message regarding the care that you or a family member received at Sacred Heart.
Referrals Choose if you need more information on selecting a primary care physician or a specialist.
Medical Records Choose if you have a question regarding your medical records. Online messages may take up to 48 hours to be routed. If you need immediate assistance regarding your medical records, please call the Medical Records Office at 850-416-7606.
Billing-Hospital Services Choose to send a message to our Patient Billing Department or use our Call Back Request form if you prefer for Sacred Heart to contact you via phone regarding your bill. Please do not use this form to pay your bills.
Billing-Physician Services
Education Classes & Programs Choose if you have a question regarding an educational or training course.
Education / Diabetes Program Choose if you have a question regarding the diabetes education program.
FollowMyHealth Patient Portal Choose to send a message regarding Sacred Heart's patient portal, FollowMyHealth
Foundation Choose to send a message to the Sacred Heart Foundation or if you need information about donations to Sacred Heart.
Human Resources Choose to send a message to the HR Department or if you have an employment-related message.
Physician Recruitment Choose to send a message to our Physician Recruiter.
Residency Program - OB/GYN Choose to send a message to Sacred Heart OB/GYN Residency Program.
Residency Program - Pediatrics Choose to send a message to Sacred Heart Pediatric Residency Program.
SeniorSpirit! - Programs for Seniors Choose to send a message to the SeniorSpirit! Program or if you have a question regarding a Senior Services sponsored seminar or event.
Volunteer Opportunities (Pensacola) Choose to inquire about volunteer work at Sacred Heart Hospital in Pensacola, Florida
Other Comments or Questions Choose for general messages or questions. Your message will be forwarded to our Public Relations Manager. Please allow extra time for processing


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  • You should be aware that electronic mail and other Internet communications channels are not necessarily secure against interception. While we take precautions, such as encrypting communications where appropriate, if your communication is very sensitive, or includes information like your diagnosis or medical history, you might want to send it by postal mail or contact the hospital via telephone. Please call our Call Center at 850-416-1600 from 8am to 5pm, Mon - Fri.


  • No Appointment Changes: If you are trying to change an appointment with your doctor, please contact your doctor's office to reschedule.


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Sacred Heart Health System is an equal opportunity employer. [NONDISCRIMINATION NOTICE]

Section 1557 Notice of Nondiscrimination

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